100% Satisfaction Guarantee
If you're not completely happy with your purchase... of course you can return it!
We would ask you though to please contact our customer services team before posting any returns back to us.
We'll then send you a SAE to post the items back at no extra cost to you - this will ensure you receive the best possible customer service.
Above and beyond any manufacturer's guarantees, all our products are backed by our 100% satisfaction guarantee. What does that mean? Well, if we are unable to resolve your problem to your complete satisfaction we will offer a full refund.
In the unlikely event that you experience any difficulty with your order our helpful & friendly customer service team are here to offer you all the support that you require.
If you accidentally purchase the wrong product we will offer to exchange the goods or provide a refund when you return the goods unopened and in a re-saleable condition, within 30 days of purchase. Please ask your Post Office for proof of posting as we cannot accept liability for lost items without proof of posting.
In the unlikely event that your goods are faulty or we inadvertently send you the wrong item we will provide you with an SAE to return products if you contact our customer support team: firstname.lastname@example.org.
In the case of a refund where you return only one item from a multi-item shipment, you will be reimbursed a proportion of the shipment charge equivalent to that one item as a proportion to the number of items you purchased.