Terms and Conditions

By submitting an order, you are accepting the Terms and Conditions of the www.cartridgeshop.co.uk website. Please read these terms of sale carefully before placing your order and retain a copy of these terms and your order for future reference. You may find it helpful to print a copy for information. The Cartridge Shop brand is operated under licence by Cartridge Shop (Jersey) Limited.

Your details

  1. When you register with the Cartridge Shop website, you will be required to choose a contact email address and password. You are responsible for all sessions and transactions taken under these details. You should keep your password safe and not disclose it to anyone. You should change it immediately if you feel it has been compromised.
  2. If any of your details change, such as your credit card billing address, you must inform Cartridge Shop as soon as possible. You may update your details by signing into your account on the Cartridge Shop website and updating the relevant section.

Meaning of "you"; "We/Us/Our"

  1. "You" means any member of the public using this website, placing an order or transacting on this website.
  2. "We/Us/Our" means Cartridge Shop (Jersey) Limited, 8th. Floor, Union House, Union Street, St. Helier, Jersey JE2 3RF.

We do not hold any of your credit cards, charge card or debit card details and they are all completely secure and are protected by SSL certificates. Our website is further protected by Hacker Safe. Cartridge Shop has no association with any of our suppliers. All references to brand names and trademarks owned by Original Equipment Manufacturers exist only to help explain which of our alternative products are compatible with their products.

The Contract Between Us

  1. Any contract for purchases made through this website will be with Cartridge Shop (Jersey) Limited, registered in Jersey, and whose registered office is 8th. Floor, Union House, Union Street, St. Helier, Jersey JE2 3RF, company registration number 102509; except items which appear in your basket with a red asterisk (*) only which are sold and fulfilled by Packing Depot. Packing Depot is a trade name of Higham and Higham Ltd. Unit 13, Orion Park, University Way, Crewe, CW1 6NG, United Kingdom. For items sold by Packing Depot your contract is with Higham and Higham Ltd. [Please note that these addresses cannot accept any customer returns. For details of our return's procedure please contact our Customer Service team.]
  2. When you place an order on our website to purchase goods from us, that constitutes an "Offer to Buy" from you. We accept this order when we send you an "Order Confirmation" (or "Shipment") email confirming that we have dispatched the goods you have ordered from us. That acceptance will be deemed to be complete and communicated to you at the time we send the Confirmation (or Shipment) email, whether you receive that email or not. Cartridge Shop must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed. Once payment has been received, Cartridge Shop will confirm that your order has been received by sending an email (the Order Confirmation or Shipment email) to you at the email address you provide in your registration form. The shipment email will include your name, the order number and the total price. Cartridge Shop's acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.
  3. For clients paying on account - the contract (as stated in b above) will be formed upon communication confirming that we have dispatched the goods you have ordered from us.
  4. Cartridge Shop are entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered before the contract is made (see (b) above) we will contact you as soon as possible by email.
  5. The web site is updated multiple times a day with regard to Stock Availability. Whilst every effort is made to show the correct availability of stock; the stock availability shown on the website is an indication of the availability at the time of the last update and does not constitute confirmation of stock availability at the time of order. Cartridge Shop are entitled to withdraw from any contract that cannot be fulfilled due to lack of stock. If a stock availability issue is discovered with regard to the goods that you have ordered before the contract is made (see (b) above) we will contact you as soon as possible by email.

Ownership, title and risk

All ownership, title and risk of loss and/or damage in the goods purchased shall pass to you at the point and time at which the goods are allocated and/or charged to your card or account. The sale & ownership of the goods takes place at our Swiss warehouse and is concluded in Switzerland.

Shipping, handling, customs and VAT

UK deliveries

The prices payable for goods as set out on the website are inclusive of VAT and any shipping/handling costs.

Consignments imported by individuals to the UK of a value of £14.99 or under are relieved from import VAT and duties under current legislation.

For the avoidance of doubt, you are and will remain the importer of all goods ordered by you and shipped to an address outside Switzerland and will at all times remain liable for any import VAT, Customs or other duty chargeable thereon. For purchases by UK businesses, no evidence of payment of UK import VAT can be provided.

This site is not able to take orders for delivery to territories other than the UK.


Please note that when shipping goods from Switzerland, cross border shipments may be subject to opening and inspection by customs authorities. In respect of all goods dispatched to you to an address outside of Switzerland, you are deemed to be the importer of the goods and must therefore comply with all the laws and regulations of the country into which the goods are being delivered.

About us

Cartridge Shop was first launched in November 1999, so is a brand you can trust to find everything you need for your printer at a great price. The prices you see are the prices you pay with no hidden add ons. We don't compromise on quality so all of our products are sourced from reputable suppliers and come fully guaranteed. If you are not happy we will exchange your products or give you your money back. We can't say fairer than that. We do believe in treating our customers with respect and protecting them from any risk, so rest assured we will not pass on your details to anyone else.

Email Marketing

Please note that unsubscription requests can take up to 7 days to take effect. Please remember we will only send you emails to the email address you provide us with. We will never pass this information on to any other organisation.

Quality of Goods

We never compromise on the quality of our goods, we understand quality and value for money is upper most in our customers’ minds. All our products are manufactured to the highest standards, and sourced only from manufacturers with exacting standards, many holding ISO9000/9001/9002 and ISO 14001 for quality. We stock products made by your printer manufacturer and compatible products from alternative manufacturers.

On compatible products, ink/toner quality and life span are comparable to that of the branded manufacturers. Compatible remanufactured cartridges are all print tested prior to leaving our manufacturers. Contact our Customer Service team for more details. All your purchases are backed by our "no quibble guarantee" which is valid for two years following the initial purchase date.

If your goods have been damaged in transit or you discover a fault, please retain all documentation and packaging and contact us as soon as possible after receipt. Arrangements will be agreed for return and replacement items will be dispatched. Please contact us prior to returning any goods, this will allow us to quickly resolve any issues.

Product Photography

On compatible/remanufactured products we source based on our product tests and industry reviews in order to provide you with the best value. Therefore images of these types of products are for illustrative purposes and the actual product supplied may differ slightly from the product image used if the supplier has changed.


We back all of our products with a full guarantee. In the unlikely event that you experience any difficulty with your order our team are here to offer email and telephone support. If we are unable to resolve your problem to your complete satisfaction we will either exchange the goods or offer a full refund. If you accidentally purchase the wrong product we will offer to exchange the goods or provide a refund when you return the goods unopened and in a re saleable condition, within 30 days of purchase. Please ask your Post Office for proof of posting as we cannot accept liability for lost items without proof of posting. In the unlikely event that your goods are faulty or we inadvertently send you the wrong item we will provide you with a prepaid postage label to return products if you contact our customer support team: help@cartridgeshop.co.uk. In the case of a refund where you return only one item from a multi-item shipment, you will be reimbursed a proportion of the shipment charge equivalent to that one item as a proportion to the number of items you purchased.

Please do not post any returns back without speaking to us. In most cases we will send you a prepaid postage label to enable you to post the items back at no cost to you. This helps us ensure you receive the best possible customer service.


Cartridge Shop takes great care to ensure we treat information about you responsibly. By visiting Cartridgeshop.co.uk, you are accepting and consenting to the practices described in this Privacy Notice. Any personal information provided to us is controlled exclusively by Cartridge Shop. We do not pass on any of your details to anyone else. We do not sell lists of registered customers nor do we communicate lists of registered customers to third parties.

The information we collect helps us to understand how we may improve your experience of shopping with us.

We need the information we have in order to process your order and deliver the goods to you. We do not have access to any of your payment card details, these are handled by our secure payment provider WorldPay.

Cookies are used in the operation of this site. We use cookies to help you navigate and add items correctly to your shopping basket. If you do not wish to use cookies you can typically disable them in your browser.

What are cookies and why does the Cartridge Shop website use them?

Web cookies or 'cookies' are small pieces of text stored by your web browser temporarily to remember what actions you have performed, such as what products you have added to your basket. Cookies are only available to the website that originally set the cookie so other websites cannot access cookies that Cartridge Shop sets. Cookies are used by all ecommerce websites. For example, a shopping basket needs cookies to remember when you have added a product to your basket. Here is a short list of the cookies that Cartridge Shop sets so that you can see how they are used to help personalise and assist your experience, and allow you to decide whether you wish to opt-out of storing these cookies.

  1. Session cookie - Cartridge Shop uses this cookie to record what products you have put in your shopping basket, without this cookie orders cannot be placed on Cartridge Shop.
  2. Analytics cookie - Cartridge Shop uses Google Analytics to track how many visitors it has received and where they have come from and uses this information to check the effectiveness of advertising. This saves money from being spent on advertising that does not reach people interested in Cartridge Shop's products and Cartridge Shop passes those savings back to customers in the form of lower prices.
  3. Optimisation cookie - The optimisation cookie is used to help us make the site as easy to use as possible. If a lot of people are struggling to use a certain section of the website then we use this information to improve the web site and make things easier to use for our customers. We also occasionally use this information to contact customers who are having difficulty ordering and provide more assistance.
  4. Email cookie - If you visit Cartridge Shop via a link on one of Cartridge Shop's emails, Cartridge Shop sets a cookie to track what pages are visited and whether or not you place an order. We do this so we do not send offers that are not relevant to you.

If you wish to disable cookies you will find that several sections of Cartridge Shop and other websites will not work and you will not be able to place orders. For full information on disabling cookies in your browser, please use the following website. Disabling Cookies http://www.aboutcookies.org/Default.aspx?page=1.


As part of our no quibble guarantee, please note that under the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013, you are entitled to a "cooling off period". You are entitled to cancel your order 14 working days from the day after you receive your goods, for any reason. The regulations state that we must refund your money within 14 days of receiving the goods back or proof of the return if that is earlier. It is our policy that all monies will be returned within 3 working days of cancellation. We will request the return of the goods within a reasonable timescale agreed with each customer.

To cancel an order or request that we repurchase the goods from you, please contact our Customer Service team or complete and return our cancellation form.

For a fast response, please email details to: help@cartridgeshop.co.uk.

Dispatch of Goods to You

Unless you notify us, in respect of all orders at the time of placing the order, that you will arrange for your own collection of goods from our place of business in Switzerland, we will arrange for the dispatch of your order on your behalf.

  1. Cartridge Shop will arrange post, or arrange a courier (NOTE: LVCR exemption only applies to goods dispatched by post) on your behalf for the goods ordered by you to the person and address you give Cartridge Shop at the time you make your order. The consignee (i.e. the person to whom the consignment is sent) will be the declarant and importer into the country for which the consignment is destined.
  2. Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of despatch of the order. All delivery times quoted on the website are estimates only, based on availability, normal processing and delivery companies. Speed and quality of delivery is very important to us; we want you to be more than satisfied with our service. We make every effort to dispatch orders on the day of receipt, if received before 12pm, Monday-Friday. Delivery usually takes place within 2-7 working days. In the event we are unable to dispatch your order promptly we will email or call you to advise you of this. On the rare occasion that a product is unexpectedly out of stock, we will email or call you as soon as possible to let you know the estimated time for delivery, allowing you to make alternative arrangements, if you wish.
  3. You will become the owner of the goods you have ordered when the goods are dispatched to you from our premises.
  4. Certain goods may be fulfilled and dispatched from the UK.
  5. It is worth noting that we find a high proportion of missing items are held at local sorting offices or are held by a neighbour or colleague. Royal Mail should leave a card indicating this, however there are times when these are misplaced or not left at all, so if possible please check first. As is customary, compensation is limited to the value of goods lost. A replacement or refund will be offered as appropriate upon confirmation that you have checked that the goods are not at your local sorting office. The Royal Mail will not accept claims for goods lost in post until 15 days have elapsed from the time of dispatch. Your statutory rights are not affected.
  6. Cartridge Shop offers a free next day delivery service*, in most cases, on toner products. All products with this service offered are clearly marked. The time left to qualify for this service is displayed on each product as you navigate your way around the site. *Please Note: Order before 5.30pm Monday-Friday and your order will arrive the next business day following despatch (Monday-Saturday, excluding Sundays and Bank/Public Holidays). Usually, this service uses Royal Mail 24 Parcel Service (delivered by your postman) and, in our experience, 98% of items do arrive the next business day. To ensure we meet our customer's expectations by offering the best possible delivery service, we also utilise the services of specialist carriers, again at no extra cost to you. A Monday to Friday service applies. Postcode Exceptions: Unfortunately, we are unable to guarantee Next Day Delivery to customers ordering for delivery to a number of postcode regions. These regions are: IV, BT, TR, AB, DD, KW, ZE, GY, JE, PA, HS, PH, KA.


Force Majeure

Cartridge Shop shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.


If any part of these conditions is unenforceable (including any provision in which Cartridge Shop excludes its liability to you) the enforceability of any other part of these conditions will not be affected.

Customer Support and Service

At Cartridge Shop we strive to offer the best customer experience in our industry. Consequently, your satisfaction with our service and products will always be our prime concern. If you want to get in touch please contact Customer Services: help@cartridgeshop.co.uk


Should you wish to return any product(s) to us then please, in the first instance, contact our Customer Service Team on: 020 7741 0060 or via email to: help@cartridgeshop.co.uk who will advise you accordingly. This will help speed up the returns process and ensure appropriate records are maintained.

Please do not post any returns back without speaking to us. In most cases we will send you a prepaid postage label to enable you to post the items back at no cost to you. This helps us ensure you receive the best possible customer service.

Governing Law

The contract between us shall be governed by and interpreted in accordance with Jersey law, and the Jersey courts shall have jurisdiction to resolve any disputes between us.


These terms and conditions, together with the current Cartridge Shop website prices, delivery details and Cartridge Shop contact details, set out the whole of our agreement relating to the supply of the goods to you by Cartridge Shop. These terms and conditions cannot be varied except in writing signed by a director of Cartridge Shop. In particular nothing said by any sales person on behalf of Cartridge Shop should be understood as a variation of these terms and conditions or as an authorised Cartridge Shop representation about the nature or quality of any goods offered for sale by Cartridge Shop. Cartridge Shop shall have no liability for any such representation being untrue or misleading.

Account customers

We are happy to set up 30 day accounts for businesses, schools, colleges, universities, public services and charities. We will need to conduct a credit or reference check before an account can be opened. To enquire about opening an account, please contact orders@cartridgeshop.co.uk.

We reserve the right to decline any application for an account.


What is WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximize separate collection and environmentally friendly processing of these items. In the UK retailers must provide a process which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge, on a like-for-like basis.

Find more information on WEEE recycling and locate your local recycling centre at www.recyclenow.com

Why recycle?

Unwanted electrical equipment is the UK’s fasting growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, the electrical equipment will end up in landfill, with the potential of hazardous substances leaking and contaminating soil and water – harming both wildlife and human health.

We can help

If you are purchasing a new ink or toner cartridge, we are pleased to offer our customers the opportunity to recycle their old one for free.

Please contact our Customer Services Team to request a recycling envelope or pre-paid label, to enable you to forward your old ink or toner cartridge to us for recycling.

To remind you that electrical equipment can be recycled, all products are now marked with a crossed-out wheelie bin symbol. Please recycle all products that bear this symbol.

WEEE symbol


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