Business 30 Day Account Terms & Conditions
These Terms and Conditions apply in conjunction with the General Terms and Conditions which can be found on the www.cartridgeshop.co.uk website.
1. General
Notwithstanding anything to the contrary these Terms and Conditions contain the only terms upon which Cartridge Shop (UK) Ltd will provide Goods via a 30 day credit account and shall not be varied unless expressly agreed in writing, signed by a Director of Cartridge Shop (UK) Ltd. These terms and conditions should be read in conjunction with the general terms and conditions displayed on the website www.cartridgeshop.co.uk. All accounts are subject to status and will only be granted to registered businesses. By applying for an account you authorise us to complete the necessary credit reference checks. We do not supply to addresses outside of the UK other than by specific agreement. We do not supply goods for resale. By opening an account with us you undertake not to offer any goods supplied by Cartridge Shop (UK) Ltd for resale.
2. Cancellation
The customer may cancel their credit account at any time by writing to our Customer Service team. Individual orders may be cancelled prior to dispatch by telephoning or emailing our customer service team. We reserve the right to cancel any credit account without notice.
3. Terms of Payment
The Customer shall pay within 30 days of the date of the invoice. Cartridge Shop (UK) Ltd reserve the right to charge interest on a daily basis on outstanding sums at the rate of 2% above HSBC Bank plc's base rate. Payments can be made by BACS or by cheque. Should you prefer to pay directly online by credit card you will not qualify for 30 day terms. You will however receive whatever credit terms are available from your card provider. Online payments by credit card are not subject to a credit limit and you can still benefit from any discounts provided you are logged into your account. If a customer's account exceeds the credit limit or has outstanding payments against it then no further orders will be dispatched until the account is returned to credit.
4. Discounts
From time to time we may offer discounts to account customers based on a qualifying spend level over a period of time. Where a discount is made available then the discount period and amount will be agreed and we accept no obligation to continue the discount beyond the agreed period. We are not obliged to offer discounts and normally these will only apply to existing customers who commit to an annual volume of purchases.
4A. Indicative Price Display
Where product prices are shown exclusive of applicable taxes (and the price may also have a discount incorporated), product prices shown are indicative based on the calculation of the removal from the normal gross price of the discount and then any taxes to present you with an indicative price excluding any taxes that you will pay. Due to the nature of the rounding this may mean that the presentation of the ‘price each’, will only be accurate to two decimal places and therefore is only indicative at all times. The total price you will pay for the order is shown at the basket.
5. Warranty
All Goods supplied by Cartridge Shop (UK) Ltd or any merchants selling on the marketplace at www.cartridgeshop.co.uk are subject to the www.cartridgeshop.co.uk Guarantee. In the event that you are unhappy with any of the goods sold to you, please contact our customer service team at the earliest opportunity.
6. How to Place an Order
The quickest way to place your order and speed up dispatch is to order online using the website www.cartridgeshop.co.uk. We also accept orders by email to [email protected] and by telephone on 020 7741 0060. Our hours of operation are 8:00am to 7:00pm Monday to Friday and 9:00am to 4:00pm Saturday. We are closed on Sundays and Bank Holidays.
The Contract Between Us
- Any contract for purchases made through this website will be with Cartridge Shop (UK) Ltd, registered in England, and whose registered office is Cartridge Shop (UK) Ltd, RSM Festival Way, Festival Park, Stoke-On-Trent, England, ST1 5BB, company registration number 10371306; except items which appear in your basket with a red asterisk (*) or blue asterisk (*).
- Items which appear in your basket with a red asterisk (*) are sold and fulfilled by Packing Depot. Packing Depot is a trade name of Higham and Higham Ltd. Unit 13, Orion Park, University Way, Crewe, CW1 6NG, United Kingdom. For items sold by Packing Depot your contract is with Higham and Higham Ltd.
- Items which appear in your basket with a blue asterisk (*) are sold and fulfilled by Cartridge Shop (Jersey) Limited, Le Gallais Building, 2nd. Floor, 54 Bath Street, St. Helier, Jersey, JE2 4ST. For items sold by Cartridge Shop (Jersey) Limited your contract is with Cartridge Shop (Jersey) Limited.
- When you place an order on our website to purchase goods from us, that constitutes an "Offer to Buy" from you. We accept this order when we send you an "Order Confirmation" (or "Shipment") email confirming that we have dispatched the goods you have ordered from us. That acceptance will be deemed to be complete and communicated to you at the time we send the Confirmation (or Shipment) email, whether you receive that email or not. Cartridge Shop must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed. Once payment has been received, Cartridge Shop will confirm that your order has been received by sending an email (the Order Confirmation or Shipment email) to you at the email address you provide in your registration form. The shipment email will include your name, the order number and the total price. Cartridge Shop's acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.
- For clients paying on account - the contract (as stated in (b) above) will be formed upon communication confirming that we have dispatched the goods you have ordered from us.
- Cartridge Shop are entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered before the contract is made (see (b) above) we will contact you as soon as possible by email.
- The website is updated multiple times a day with regard to Stock Availability. Whilst every effort is made to show the correct availability of stock; the stock availability shown on the web site is an indication of the availability at the time of the last update and does not constitute confirmation of stock availability at the time of order. Cartridge Shop are entitled to withdraw from any contract that cannot be fulfilled due to lack of stock. If a stock availability issue is discovered with regard to the goods that you have ordered before the contract is made (see (b) above) we will contact you as soon as possible by email.
Sales by other merchants – The Cartridge Shop's Role
Cartridge Shop allows third party merchants to list and sell their products at www.CartridgeShop.co.uk. In each such case this is indicated on the respective product detail page. While Cartridge Shop helps facilitate transactions that are carried out on the Cartridge Shop Marketplace, Cartridge Shop are neither the buyer nor the seller of the seller's items. Cartridge Shop provides a venue for merchants/ Sellers and buyers to negotiate and complete transactions. Accordingly, the contract formed at the completion of a sale for these third party products is solely between buyer and seller. Cartridge Shop is not a party to this contract nor assumes any responsibility arising out of or in connection with it nor is it the seller's agent. The seller is responsible for the sale of the products and for dealing with any buyer claims or any other issue arising out of or in connection with the contract between the buyer and seller. Cartridge Shop wants buyers to have a safe buying experience, therefore Cartridge Shop provides the Cartridge Shop ‘Guarantee’ in addition to any contractual or other rights, and processes payments between buyers and Merchants.
Please note that when you decide to purchase goods and/or services the resulting legal contract is between you and that Seller and such contract shall compromise of these Customer Terms & Conditions, the email confirmation of your order and the applicable details on the product page and you agree to be bound by all such provisions. You should carefully review the Customer Terms & Conditions, the email confirmation of your order and the applicable details on the product page in relation to the order. If there is any conflict or inconsistency between these Customer Terms & Conditions and the email confirmation of your order or the applicable details on the product page, these Customer Terms & Conditions shall prevail to the extent of the conflict or inconsistency.
We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these merchants Sellers or the content of their websites. Cartridge Shop do not assume any responsibility or liability for the actions, product, and content of all of these or any other third parties. We will share your information related to those transactions with that third party for the purpose of order fulfilment.
How contracts are formed between you and Merchants
Each order you place shall be deemed to be an offer by you to purchase the goods and/or services specified within it subject to the Customer Terms & Conditions and the applicable details on the product page. No order shall be deemed to be accepted by the Seller until we (acting as the market place operator for the Seller) issue a dispatch email. The contract between you and a Seller will relate only to those goods and/or services notified in the email acknowledgement of order.
7. Delivery of Goods
Delivery is included in the prices shown on Cartridge Shop unless otherwise stated. We will make every effort to dispatch orders on the day of receipt, if received before 12.30pm Monday - Friday. In the event that an item is out of stock you will be contacted within 24 hours. All goods are dispatched by Royal Mail or courier and the choice of dispatch method is made by the fulfillment house. If you contact us to specifically request delivery by courier then we reserve the right to apply a delivery charge, please be aware that fulfillment via courier is not always available. Goods dispatched by Royal Mail should arrive within 2-7 days and goods dispatch by courier will arrive within 2 days.
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Delivery of Goods from Cartridge Shop (Jersey) Limited
Consignments imported by individuals to the UK of a value of £14.99 excluding delivery or under are relieved from import VAT and duties under current legislation.
For goods priced at £15 and above excluding delivery imported by you into the UK we will, unless you inform us otherwise, arrange for VAT at 20% and any applicable Customs duty due on your importation to be paid to HM Revenue and Customs. This procedure is for your convenience only and is specific for the importations you make into the UK. This arrangement does not change any of the relevant terms and conditions mentioned in this document. For the avoidance of doubt, you are and will remain the importer of all goods ordered by you and shipped to an address outside Jersey and will at all times remain liable for any import VAT, Customs or other duty chargeable thereon. For purchases by UK businesses, no evidence of payment of UK import VAT can be provided.
Unless you notify us, in respect of all orders at the time of placing the order, that you will arrange for your own collection of goods from our place of business, we will arrange for the dispatch of your order on your behalf.
- Cartridge Shop (Jersey) Limited will arrange post or arrange a courier (NOTE: LVCR exemption only applies to goods dispatched by post) on your behalf for the goods ordered by you to the person and address you give www.cartridgeshop.co.uk at the time you make your order. The consignee (i.e. the person to whom the consignment is sent) will be the declarant and importer into the country for which the consignment is destined. For non-UK destinations, the consignee will be responsible for both customs clearance and payment of customs duties and local taxes where required.
- Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of despatch of the order. All delivery times quoted on the website are estimates only, based on availability, normal processing and delivery companies. Speed and quality of delivery is very important to us; we want you to be more than satisfied with our service. We make every effort to dispatch orders on the day of receipt, if received before 12:30pm, Monday-Friday. Delivery usually takes place within 2-7 working days. In the event we are unable to dispatch your order promptly we will email or call you to advise you of this. On the rare occasion that a product is unexpectedly out of stock, we will email or call you as soon as possible to let you know the estimated time for delivery, allowing you to make alternative arrangements, if you wish.
- You will become the owner of the goods you have ordered when the goods are dispatched to you from our premises.
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Delivery of goods from Cartridge Shop (UK) Ltd or Packing Depot.
Certain goods may be fulfilled and dispatched from the UK.
It is worth noting that we find a high proportion of missing items are held at local sorting offices or are held by a neighbour or colleague. Royal Mail should leave a card indicating this, however there are times when these are misplaced or not left at all, so if possible please check first. As is customary, compensation is limited to the value of goods lost. A replacement or refund will be offered as appropriate upon confirmation that you have checked that the goods are not at your local sorting office. The Royal Mail will not accept claims for goods lost in post until 15 days have elapsed from the time of dispatch. Should you need to make a lost in post claim, you must do so within 60 days of the order date. Your statutory rights are not affected.
Cartridge Shop offers a free next day delivery service*, in most cases, on toner products. All products with this service offered are clearly marked. The time left to qualify for this service is displayed on each product as you navigate your way around the site. *Please Note: Order before 5.30pm Monday-Friday and your order will arrive the next business day following despatch (Monday-Saturday, excluding Sundays and Bank/Public Holidays). Usually, this service uses Royal Mail 24 Parcel Service (delivered by your postman) and, in our experience, 98% of items do arrive the next business day. To ensure we meet our customer's expectations by offering the best possible delivery service, we also utilise the services of specialist carriers, again at no extra cost to you. A Monday to Friday service applies. Postcode Exceptions: Unfortunately, we are unable to guarantee Next Day Delivery to customers ordering for delivery to a number of postcode regions. These regions are: IV, BT, TR, AB, DD, KW, ZE, GY, JE, PA, HS, PH, KA.
8. Customer Service
Our Customer Service team are available Monday to Friday between 9:00am and 5:30pm. We endeavour to respond to all queries the same day and certainly within 24 hours. Queries raised on Fridays will be answered by close of business the following Monday (except Bank Holidays).
9. Refunds
- In the unlikely event that goods are faulty we will offer a full refund or exchange. To process a refund please contact our customer service team on [email protected].
- Should you order the wrong product then we will provide a full refund when you return the goods to us provided they are in their original packaging and are in a saleable condition. Goods must be returned within 30 days of receipt. In the first instance please contact our customer service team on [email protected].
- In the event that we send you the wrong product we will send a prepaid postage label for you to return it and will either replace the goods or provide a full refund.
- If you do not receive your goods please contact our customer service team ([email protected]) and we will issue you with replacements free of charge or we will provide you with a full refund.
10. Force Majeure
Neither party shall be liable for delay in or failure to perform its obligations under these Terms and Conditions if such delay or failure results from circumstances beyond its reasonable control.
11. Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with English Law, and the parties hereby submit to the non-exclusive jurisdiction of the English Courts.
These terms and conditions, together with the current www.cartridgeshop.co.uk website terms and conditions of purchase, prices, delivery details and contact details, set out the whole of our agreement relating to the supply of the goods to you. These terms and conditions cannot be varied except in writing signed by a director of www.cartridgeshop.co.uk. In particular, nothing said by any sales person on behalf of www.cartridgeshop.co.uk should be understood as a variation of these terms and conditions or as an authorised www.cartridgeshop.co.uk representation about the nature or quality of any goods offered for sale by www.cartridgeshop.co.uk. www.cartridgeshop.co.uk shall have no liability for any such representation being untrue or misleading.